Ratings are easy to start and hard to sustain. A dozen reviews from friends gets anybody to five stars. Holding 4.9 across 600+ Google reviews means the average customer, on an average day, with an average problem, walked away satisfied. That is a different claim, and it is the one worth checking.
Every review on this page comes straight from our Google Business Profile. We do not write them, pick them or filter them. The widget pulls what Google shows, so you can go verify the same number yourself in about ten seconds.
Read through enough of them and the same four things keep surfacing.
Review counts can be gamed. These cannot, and they apply to us as much as to anyone you are comparing us against.
The questions we actually get asked about reviews, answered plainly.
Yes, and you do not have to take our word for it. The widget on this page reads directly from our Google Business Profile through Trustindex, which verifies the source. Open Google Maps, search Garage Door Grunts, and you should see the same rating and the same count.
Google periodically re-checks reviews it has already published and removes ones its systems flag, which can include legitimate ones. Counts also move when a reviewer deletes their own Google account. Our count has moved by a couple dozen in both directions over the past year for exactly these reasons. The rating has stayed at 4.9 throughout.
We cannot. Nobody can delete a Google review except the person who wrote it or Google. What we do instead is answer them. If you find a low review of us, read the reply underneath it and judge us on that.
Call the office before you write the review, not because we are trying to head off the review, but because most of what goes wrong is fixable on a return visit. If we installed it and it is not right, we come back. If it is still not right after that, then write the review and we will answer it publicly.
The Arizona ROC for license status, the Better Business Bureau, and the reviews attached to our Google Business Profile. We are a Marine veteran-owned shop working out of North Phoenix, and the team page shows who actually answers the phone and turns the wrenches.
Yes. Standard double spring replacements carry a two-year guarantee, and warranty terms on installs vary by door and manufacturer. Ask for the specific warranty in writing on your estimate before you approve any work, from us or anyone else.
